Shipping Policy

Last Updated: June 23, 2024

Welcome to fatrilu.top! We, Arena, are committed to providing you with the best possible shopping experience, including reliable and efficient shipping services. Please review our shipping policy below.

Processing Times

All orders are processed and prepared for shipment within 1-3 business days (Monday-Friday, excluding holidays) after your order is placed. Orders placed after 2 PM EST will begin processing on the following business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Estimates

We offer various shipping options to meet your needs. Delivery times are estimates and may vary depending on your location, carrier delays, and customs processing for international orders.

  • Standard Shipping: Estimated 5-10 business days for delivery after processing.
  • Expedited Shipping: Estimated 3-5 business days for delivery after processing.

Shipping Costs

Shipping costs are calculated based on the weight of your order, its destination, and the selected shipping method. You can view the exact shipping cost for your order during checkout before finalizing your purchase.

Free Shipping: We are pleased to offer free standard shipping on all orders over $50 within the domestic shipping zones.

International Shipping

Arena is happy to ship internationally! We currently ship to the United States (US) and European Union (EU) countries. Please note the following for international orders:

  • Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and customs fees, which are levied once the shipment reaches your country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
  • Delivery Times: International delivery times can vary significantly due to customs processing. Estimates typically range from 7-21 business days, but delays can occur.
  • Tracking: Tracking information will be provided, but its accuracy and update frequency may vary for international shipments once the package leaves the origin country.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track the status of your package directly on the carrier’s website.

Shipping Address Accuracy

Please ensure that your shipping address is entered correctly during checkout. Arena is not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an invalid address, you may be responsible for re-shipping costs.

Lost or Damaged Packages

In the rare event that your package is lost in transit or arrives damaged, please contact our customer service team immediately at [email protected]. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us: